FAQs Archive - The Water Zoo Online

Q: Can you order me a particular species of fish?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] We deal with some of the largest ornamental fish suppliers in Europe, they send us an availability list every week of the species they have in stock. We can only order in species of fish that appear on one of the availability lists, we will happily take details of the species you are looking for and inform you when/if they come into stock. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I'm going on holiday/moving can you look after my fish?

[fusion_builder_container type="flex" hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="true" min_height="" hover_type="none" link="" border_sizes_top="" border_sizes_bottom="" border_sizes_left="" border_sizes_right="" first="true"][fusion_text] If you are going away for a week or two, you can use an automatic fish feeder or slow release holiday foods can feed your fish while you are away, although it is still worth getting a fishkeeping friend/relative to check everything is OK in your absence. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Which countries and locations do you ship to?

We do not currently ship products outside the UK. Mainland UK consists of England, Wales and Scotland, excluding Highlands and Islands. Non-Mainland UK is classified as the following, and may incur additional delivery costs: The Highlands and Islands of Scotland – Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, PO30-41. Northern Ireland, Isle of Man and Isles of Scilly – Postcodes BT, IM, TR21-25.