Can you order me a particular species of fish?
We deal with some of the largest ornamental fish suppliers in Europe, they send us an availability list every week […]
Why are some of your items shown online but marked as “INSTORE ONLY”?
We are primarily a retail business, but many products are shown on this website to allow customers who cannot visit […]
Why am I unable to checkout?
There are often a few causes which can be overlooked and easily resolved when trying to place an order online. […]
Was my order/payment successful?
When a transaction is processed using our third party payment gateway, you will get either a ‘success’ or ‘failure’ page […]
Why has my payment been declined?
We use Visa and Mastercard’s identity verification as part of our payment process so all cards signed up to this […]
I can’t see the items in my basket. What’s wrong?
You need to have cookies activated on your computer in order to make a purchase through our website. To find […]
What happens if an item is out of stock?
If the items you have ordered are not in stock, we will contact you as soon as possible to let […]
Can I buy fish/corals from you online?
Although we list our livestock online so that you can see what we have in store, we would prefer our […]
Can I buy products online?
We are primarily a retail business, but many products are shown on this website to allow customers who cannot visit […]