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TERMS & CONDITIONS

Ownership and Contact Details
www.waterzoo.co.uk
and The WaterZoo Ltd
are owned by
Mr J A Scott
439 Lincoln Road
Millfield
Peterborough
PE1 2PE
 
Tel. (01733) 312142(01733) 312142
Fax. (01733) 897935
Email. aquatics@waterzoo.co.uk, we aim to reply to emails as quickly as possible, and by the end of the next working day at the latest. 
 
VAT number: GB 425 5557 44
 
Acceptance
When you register with our website and make a purchase from it, you are indicating that you agree to be bound by our terms and conditions (this does not affect your statutory rights). Please read them carefully and print a copy for your records.
We may at anytime revise these terms and conditions without notice. It is up to you to ensure you regularly review and reprint them for your records as necessary.
 
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query.  When placing an order to
purchase goods from The WaterZoo Ltd (waterzoo.co.uk) you will be sent an email confirming receipt of the order and the order details. A contract between you and The WaterZoo Ltd (waterzoo.co.uk ) will only take place once the order has been accepted, processed and items dispatched, at which point your credit/debit card will be charged.
 
Making a purchase
Five easy steps is all it takes:
1. Click on a category of your choice. Then browse through our shop until you find any items you wish to buy. You can also search for a specific product by clicking on one of the search buttons.
2. Once you find a product you wish to purchase, simply click the buy button after making any appropriate selections.
3. You will be prompted to confirm your order and specify the quantity required.
4. At this point you can either proceed to the checkout and pay for your chosen product or you can continue to shop. You can add as many items to your order as you desire. At any stage you can view the contents of your order by clicking the
"view basket" button.
5. When ready you can proceed to the checkout. At this point you will be asked for a few details that we need to be able to satisfy the order. Payment is by credit card and all prices are in pounds sterling inclusive of VAT where applicable. We accept Visa, Mastercard and Switch. Credit card transactions are secure and are processed online. Once your order has been successful you will receive a confirmation email.
 
Payment
CREDIT or DEBIT CARD - An easy way to pay for same working day dispatch (stock
dependant). We accept all major credit. Cards are not debited until goods are despatched.
PAYPAL - Goods will be dispatched same working day (stock dependant)
GIFT VOUCHER - Vouchers can only be redeemed in store.
 
Card Security
We accept credit or debit card online via a secure server provided by a card processing company using encryption technology. All transactions are shown in Pounds Sterling. Please do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. We do not accept any responsibility for any paperwork, payment or goods you send to us in the post.
 
Pricing
All products offered for sale by The WaterZoo Ltd (waterzoo.co.uk) are priced in Pounds Sterling and include UK VAT at the prevailing rate, where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Every effort is made to maintain the prices quoted on the website, but this is not always possible. We reserve the right therefore, to discontinue any item, and change prices where necessary. If an item has a price increase after you have placed your order you will be contacted by e-mail or telephone to let you know. lf the price is lower you will not be contacted, but will be charged at the lower cost.
Every effort will be made to maintain the prices shown on the website, and these are updated daily.
 
Availability
We try to hold stocks of all active products, however occasionally an item may be out of stock, if this is the case we will inform you. You will be given the estimated delivery date of stock or given a suggested alternative. All delivery dates are estimates and are subject to availability.
The WaterZoo Ltd (waterzoo.co.uk) denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. ln the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.
 
Special Order Items
All items ordered specially such as those sourced outside our usual stock, custom made and cut to size items are non-returnable. This includes items that you have been informed will be late, but you have confirmed you are happy to wait for. Cancellation must be made before the order is processed.
 
Offers and Promotions
Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer. lf free postage is offered, it applies to a standard delivery only and excludes quoted and overseas deliveries. Minimum order value of £50 will be required to qualify for postage offers. The WaterZoo Ltd (waterzoo.co.uk) reserve the right to amend or withdraw promotions at any time, without prior notice.
 
Faulty items
In the unfortunate event that an item is faulty please notify us by email at aquatics@waterzoo.co.uk. We will then contact you to assess the nature of the fault and if the product requires returning to us or replacement parts are to be supplied free of charge.
 
Customs
Goods ordered from The WaterZoo Ltf (waterzoo.co.uk) for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these charges.
 

Accuracy

At The WaterZoo we make try and make sure all information supplied is accurate and up to date. However, we cannot guarantee all information is correct as specifications may change without notice. The WaterZoo Ltd (waterzoo.co.uk) gives no assurance as to the mutual compatibility of components sold on any single invoice. It is the responsibility of the buyer to ensure that the goods purchased are suitable for the purpose intended.

The WaterZoo Ltd nor or any of its employees can be held liable for any losses whatsoever as a result of using this website or the information contained.

 

Copyright

All content on the website is the property of The WaterZoo Ltd (www.waterzoo.co.uk) it's affiliates or suppliers and is protected by UK copyright and database laws.

 

Links to other sites

The WaterZoo Ltd (waterzoo.co.uk) has links to other Internet sites that are maintained by third parties. The WaterZoo Ltd (waterzoo.co.uk) has no control over the information, products or services provided on these sites. These sites are accessed at your own risk and by accessing them you leave waterzoo.co.uk site.

 

Complaints Procedure

If you have any complaints please do not hesitate to contact us, we will be happy to look in to any issues

Contact us by email at aquatics@waterzoo.co.uk, or write to us at

The WaterZoo

439 Lincoln Road

Millfield

Peterborough

PE1 2PE