At The WaterZoo we do everything to ensure our livestock is of the highest quality, to back this up we have a written livestock policy & offer a 7 day guarantee.

Our livestock guarantee

Livestock Policy (as displayed in the shop)

If you have any complaints about the quality of your livestock purchases, please notify us within twenty four hours. In the unlikely event of a fish dying within 7 days of purchase we will replace it with one of the same species or value, subject to the following conditions:

• The relevant WaterZoo till receipt must be shown.

• The fish is returned (preferably frozen).

• The water quality in your aquarium or pond is of an acceptable standard.

• Advice given by the staff at the time of purchase was followed.

All replacements are made at staff discretion.

If your purchase is incompatible with other fish in your aquarium, it may be returned within 7 days and an exchange can be made for another fish of the same value.

Our livestock guarantee does not affect you statutory rights.